Accessibility

At Dr. Daisy Chemaly & Associates, we pride ourselves on offering a range of oral surgery, pathology, radiographic services, and a standard of care that is hard to come by. We believe that everyone should have an equal opportunity to obtain our services which is why we have committed to providing a barrier-free environment that allows all persons to maintain their dignity and independence.

We respect and uphold the requirements and provisions that govern the AODA – Accessibility for Ontarians with Disabilities Act, Customer Service Standard and the Integrated Accessibility Standards Regulation. We are committed to providing accessibility for everyone who uses our services ( patients and visitors ) and understand the importance of ensuring a safe, dignified and welcoming environment for all. Our practice has taken all the above into consideration when creating our policies, communication practices, procedures, equipment requirement, and team training. Our staff is trained in how to provide accessible customer service.

To learn more and to provide any feedback – please contact our practice.

Information and Communication

When communicating or providing information or services to a person with a disability, we will do so in a manner that takes the person’s disability into account.

Accessible Forms and Communication Support

If a patient with a disability needs an accessible format, or help to communicate with us, we will work with the person to provide the format or support that will meet their needs – at no additional cost.

If we are not able to meet the patient’s particular requirement in a reasonable timeframe, we will inform them and will work with them to determine an alternate method or will provide a summary of the information.

Service Disruption

If there is a problem with facilities, equipment or services that people with disabilities rely on, we will provide notice. Notice will be determined by the nature of the problem. We will always try to make alternative arrangements to provide service where possible.

Assistive Devices

People with disabilities may use their own personal assistive devices. Where assistive devices are available in our building, our staff have been trained on how to use them.

Service Animals

People with disabilities may use their services animal in all parts of our premises that are open to the public.

Support Persons

People with disabilities can access their disability-related support person while at the office.

In situations where confidential matters will be discussed, the support person may be asked to sign a confidentiality agreement or the role of the support person may need to be agreed to in advance of the meeting.